Privacy Policy for Callerr.nl

Effective Date: March 17, 2024

This Privacy Policy explains how Callerr.nl (“Callerr,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website (https://callerr.nl), use our AI Voice Agent services, or interact with us online.

1. Information We Collect

We collect several types of information to provide and improve our AI Voice Agent solutions and services.

A. Personal Information

This is information that can be used to identify you directly or indirectly, which you voluntarily provide to us when contacting us, requesting a demo, or signing up for services. This includes:

• Contact Data: Name, email address, phone number, and mailing address.

• Professional Data: Company name, job title, and company size.

• Communication Data: Content of messages you send to us, including inquiries made via the “Get In Touch” form.

B. Usage Data (Automatically Collected)

When you access the website, we automatically collect certain non-personal information about your device and browsing activity. This is essential for analytics, performance monitoring, and targeted advertising (as recommended by Google and social media platforms).

• Device Information: IP address, browser type, operating system, and device identifiers.

• Activity Data: Pages viewed, duration of visit, time and date of access, referring/exit pages, and clickstream data.

• AI Service Usage Data: Metrics related to your AI Agent deployment (e.g., call volume, resolution rates, integration performance), which is treated confidentially and primarily used to optimize your specific service.

2. Use of Collected Information

We use the collected information for the following business purposes:

3. Data Sharing and Disclosure (Third Parties)

We share your information with third parties only in the ways described below, which is a requirement for compliance with Google and social media policies regarding transparency.

• Service Providers: We engage third-party companies and individuals to facilitate our services, such as hosting providers, payment processors, and customer relationship management (CRM) systems for lead tracking and sales.

• Analytics Providers (Google Analytics): We use Google Analytics to track and report website traffic. This information is shared with Google, which may use it to contextualize and personalize the ads of its own advertising network.

• Advertising Platforms (Google Ads, Social Media): We share certain usage data (e.g., visited pages, conversion actions) with advertising partners (including Google and Meta) to measure the effectiveness of ads and serve relevant advertisements to you on their platforms and across the internet.

• Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and property of Callerr.nl.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to track activity on our service and hold certain information.

• Cookies: Small data files stored on your device. We use both session cookies (which disappear after you close your browser) and persistent cookies (which remain until deleted).

• Types of Cookies Used:

  • Essential Cookies: Necessary for the website to function (e.g., security, authentication).

  • Analytics Cookies: Used by Google Analytics to help us understand how visitors interact with the website.

  • Advertising Cookies: Used by Google Ads, Meta, and others to deliver advertisements relevant to your interests and measure campaign performance.

Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Security and Data Retention

• Security: We use commercially acceptable means to protect your Personal Information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

• Retention: We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your Personal Information.

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.

• The Right to Withdraw Consent: Where we rely on consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By Email: [Your Designated Privacy/Contact Email Address, e.g., [email protected]]

• By Phone: (+1) 81 6754 345

• By Mail: Salt Lake City, Utah